Privacy Policy

What is considered personal information?

In general, you can browse our website and other Reckless Mentality owned digital properties without telling us who you are or revealing any personal information about yourself. However, there are a few places where we give you an opportunity to provide us with your personal information. We may be required to collect your personal information, such as when you purchase a product from us using a debit and or credit card.  We collect information in ways including:

• Your Name
• Means of Contact (your mailing or street address, email address and telephone number)
• Age or birthday
• Details of the products and services you have purchased from us or which you have inquired about.
• Information necessary to deliver products and services and to respond to your inquiries
• Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise.

How do we collect your personal information?

Our company collects personal information directly from you. For instance, when you purchase products from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, mailing address and email address. We may also collect in ways including:

• Through your access and use of our websites.
• When you complete an application or purchase order or request product information or manuals.
• When you set up and maintain a user account.
• When you send us feedback.
• During conversations between you and our representatives.

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. In addition.

What do we do with your information?

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps our company learn about your browser and operating system. This helps Reckless Mentality diagnose problems with our server, administer, measure and improve the content of our website. We also use IP addresses to gather aggregate demographic information and  to enhance the visitor’s experience when using the website to display personalised content and possibly advertising. In addition, we may also use your personal information:

• To provide products or services to you and to send communications requested by you.
• To answer inquiries and provide information or advice about existing and new products or services, as well as to contact you regarding administrative notices.
• To provide you with access to protected areas of our website.
• To conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties.
• To update our records and keep your contact details up to date.
• To process and respond to any complaint or request made by you.
• To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

To whom may we disclose your information?

We may disclose your personal information to:

• Our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business.
• To fulfill requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
• Your credit card details may be released to the card-issuing bank to confirm payment for products purchased on our website; suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

Third-Party Service

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located at different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

• Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
• Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.